Octopus Compare FAQ

Octopus Compare has a new website!

Octopus Compare is now on the web. Get more tariff comparisons, more historical data, and powerful new tools for gas and export — all using your real Octopus Energy usage, and usable just like an app.

Checkout our blog post announcing Octopus Compare for the web and signup for free today for newly improved comparisons!

Tracker Rates Showing in Upcoming We're aware that some users are seeing tracker rates showing in the Upcoming rates page by default, when you'd rather view the Agile ones. We'll be improving this in the future, but for now, please head to the settings icon in the top right corner of the Upcoming tab, select "Tariff Selection" where you can select which ever version of Agile you'd like to track! Thank you.

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Query

Before getting in contact...

Please confirm / try the following to hopefully assist with retrieving missing data!

Is the data available via your Octopus Energy App?

If you have an Octopus Home Mini, please use the website to confirm this, as the app may make it appear you have data, but this might be coming from your Home Mini and not your smart meter

Are all your details up to date in the "Energy Details" page in our app?

If you've recently got a new smart meter, or reset your API key, you'll first need to update these details. Currently, if you have regenerated your API key, you'll first need to reset the app in Settings > Advanced > Reset App

If everything is available and your details are up-to-date, it can be that Octopus Compare has fallen out of sync or gotten stuck on some data. Please try a full refresh in Settings > Advanced > Refresh Data.

Note: A full refresh is different to a refresh on the Compare tab, as this first removes any locally stored data and attempts to fetch a new copy of your consumption and tariff rates

Did this solve your query?

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We're glad to hear the above resolved this for you! If there's anything else we can assist with, please select a different query type above and we'll be happy to help!

Thank you for downloading and using Octopus Compare!

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